08 Nov What exactly is a surgical outcome warranty?
With all the buzz about Marvel Group’s surgical outcome warranty – called the Patient Promise™ – many spine surgeons are wondering what it is and how they can begin offering it to their patients.
Turns out, a surgical outcome warranty is just what it sounds like – a warranty from the surgeon that the surgery will have the intended outcome. Basically, it’s a promise from the surgeon that he or she will do everything possible to ensure that the surgery goes according to plan and results in the desired outcome. If there are any problems or complications, the warranty kicks in and covers up to $5,000 in out-of-pocket costs.
Beyond the warranty itself, Marvel Group’s surgical outcome warranty speaks to the level of confidence surgeons have in their own abilities. Knowing their surgeon literally has their backs is incredibly reassuring to patients about to have spine surgery.
That’s what a surgical outcome warranty means to the patient, but what about the spine surgeon?
Let’s start by defining what it is NOT. The Marvel Group surgical outcome warranty is not something the spine surgeon has to buy and then take on the liability and coverage himself/herself. Marvel Group always owns the program and administers it in accordance with their special arrangements with third-party payers and the spine surgeons who belong to their Surgical Stewardship™ program. When a private practice spine surgeon qualifies to join the program, they are automatically able to offer their patients the Patient Promise surgical outcome warranty as part of the program perks.
The surgeon is never responsible for the warranty and never has to cover any out-of-pocket expenses for patients, even when the terms of the warranty promise are fulfilled. To be clear, when a patient requires follow-up surgery within 365 days of the original procedure, Marvel Group spine surgeon-members need only notify Marvel Group about all necessary details, and coverage will be provided. It’s that simple.
Surgical Outcome Warranty specifics
One of the main things to understand about this warranty is that it doesn’t cost the spine surgeon anything to offer. All costs associated with the warranty are borne by Marvel Group/third-party payers, and this can be extremely advantageous for spine surgeons. It literally allows spine surgeons to make the Patient Promise with coverage up to $5,000 for follow-up surgery, without it costing the surgeon any out-of-pocket expenses. And, the warranty covers all devices and biologics offered by Marvel Group.
Follow-up surgeries are seldom needed in practice, but when they are, it can be a powerful incentive to have the Surgical Outcome Warranty in your treatment portfolio.
In a nutshell, the Patient Promise surgical outcome warranty gives you the best of both worlds – a great (free) service you can provide to your patients that they really appreciate.
Are you an elite spine surgeon?
If you’re an outstanding private practice spine surgeon who would like to know if you qualify to join our Surgical Stewardship™ program and access all its program components like our surgical outcome warranty, we invite you to contact us.